Refund policy

Return & Refund Policy

At Vindra Fashion Jewellery, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • You receive a damaged, defective, or incorrect product.

  • The item delivered is different from what you ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The product must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, tags, invoice, and any accessories provided.

2. Non-Returnable Items

Returns will not be accepted for:

  • Used, worn, or damaged products (unless received in that condition).

  • Products damaged due to improper handling after delivery.

  • Customized or personalized items.

  • Gift cards or promotional items (if applicable).

  • Clearance or final sale products, unless they are damaged or incorrect.

3. Return Process

To initiate a return:

  1. Contact us at vindrafashionjewellery@gmail.com or +91956504088 within 7 days of delivery.

  2. Provide your Order ID along with clear photos or videos of the product.

  3. Our support team will review your request within 24–48 business hours.

  4. If approved, we will provide return instructions.

Please do not send any product back without receiving confirmation from our support team.

4. Refund Policy

After we receive and inspect the returned product:

  • If the return is approved, your refund will be processed within 5–7 business days.

  • Refunds for prepaid orders will be issued to the original payment method.

  • Refunds for Cash on Delivery (COD) orders will be made via bank transfer or UPI after receiving the required payment details.

  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer product exchanges only in the following cases:

  • Wrong item received.

  • Damaged or defective product.

  • Manufacturing defect (where applicable).

Exchange requests are subject to stock availability.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and include:

  • Your Order ID

  • Photos or videos of the product

  • Photos of the package (if applicable)

We will investigate the issue and arrange a replacement or refund where appropriate.

7. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If a prepaid order is cancelled before shipment, the refund will be processed within 5–7 business days.

8. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Vindra Fashion Jewellery will cover the return shipping cost.

  • For other approved returns, the customer may be responsible for the return shipping charges.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: VINDRA FASHION jEWELLERY

Email: vindrafashionjwellery@gmail.com

Phone: 9565604088

Business Address: Uska Rd, Hussainganj, Naugarh, Siddharthnagar, Uttar Pradesh (272207)

Business Hours: Monday – Saturday
10:00 AM – 8:00 PM

Thank you for choosing VINDRA FASHION JEWELLERY. We appreciate your trust and are committed to providing you with quality products and excellent customer service.